Refund policy
If 4ruple.ai isn’t right for you, you can get a full refund of the amount you paid in your original payment currency within 7 days.
Last updated 15 September 2026
Who can get a refund
You get a full refund if both of these are true:
- you ask within 7 days of the purchase date on your receipt;
- your license key has not been activated on more than one device.
Trying it on one laptop and deciding it isn’t for you is exactly what this is for. You don’t need to give a reason.
How to ask
Reply to the email that delivered your license key, or write to hello@basementprotocol.com from the email address you bought with, and include your order or transaction reference.
What happens next
We confirm your request by email and refund the full amount to your original payment method. Refunds usually reach you within [5 to 7] working days, depending on your bank.
A refund deactivates your license key. The app stops working on every device that used it. Your data in ~/.4ruple stays on your computer.
When we can’t refund
After 7 days, or once a key has been activated on more than one device, a license can’t be refunded, except for a duplicate or mistaken charge or where the law requires it. Consulting and build engagements follow the refund terms in their own proposal or agreement. See also our terms.